Concierge Real Estate Services in South Bay and California

WHAT OUR CLIENTS SAY

Working with Susanna and Helen to purchase our first home was such a wonderful and seamless experience. They helped me and my fiancé find an amazing condo that surpassed what we had originally hoped for. Even when we were discouraged and took a break from looking, Susanna kept searching for us and showed us anything she thought we would love. Throughout the entire process, Susanna and Helen were on top o...

— Julie M.

WHAT OUR CLIENTS SAY

Buying our first home with Helen and Susanna as our Realtors® was the best decision that we made. We were very fortunate to get our home at our choice of location, budget and schools. Being first time buyers there is a lot to learn and you need agents who will uncover every detail for you and guide you to make the best choice. Helen and Susanna worked with utmost patience throughout the process. Helen ha...

— Poonam C.

WHAT OUR CLIENTS SAY

Helen Chong was an outstanding agent. She provided excellent services and went above and beyond with helpfulness throughout our preparation period before the first open house. She or her excellent assistant December Green coordinated and met inspectors at our house and arranged a strong collection of documents for buyers to see how well maintained our property was. They recommended an excellent landscape...

— Martha

WHAT OUR CLIENTS SAY

I just sold my million dollar home through Haylen Group in September 2017. Helen Chong and Susanna Leung were awesome! Would I recommend their services again…definitely, I referred them to my family who is buying an apartment home as an investment. The video of my home presented by Haylen Group can be found on YouTube 2595 Mount Pleasant Road. This video speaks for itself the caliber of their work, exper...

— Mike C.

WHAT OUR CLIENTS SAY

Haylen Group is the epitome of real estate knowledge, professionalism, class, and decency. I’ve met and worked with many real estate companies and Real Estate professionals, but the professionals that make up the Haylen Group, are a class of their own; nothing short of the BRIGHTEST STARS. You need a real estate job done, and done with superior and outstanding quality and professionalism? There is only o...

— Sondra T.

WHAT OUR CLIENTS SAY

Helen & Susanna are hands down some of the best agents out there. Look no further!! They are professional & knowledgeable but most importantly they are really good people. They truly care that you end up with a home that you are happy with vs closing the deal. You want that & not something that just want to close a deal!! I worked with Susanna mostly but Helen is always there to provide support if needed...

— E. C.

WHAT OUR CLIENTS SAY

I was looking for a Realtor® to buy our first house, lucky through yelp got to know Helen and Susanna. Being first time home buyers there are a lot of things one can be ignorant about, but we were extremely lucky to have Susanna who is very knowledgable. She guided us through every step and told us what exactly to look for in a new home. Not only are they good at what they do, but have great personalitie...

— Samyuktha D.

WHAT OUR CLIENTS SAY

Helen is a person of many talents and a great joy to work with. She has a very pleasant personality, a great listener, intelligent and easy to get along. We are so very fortunate to know Helen and we are very grateful that she has helped us to close two of our properties way above our asking price. Helen’s organization, paper work and scheduling are outstanding and these make life easy for us. Her willin...

— Kim Thiam C.

WHAT OUR CLIENTS SAY

I had a great experience with Susanna and Helen. Susanna has always been nice and super responsive. She had great resources of open houses with constructive suggestions. Being first time buying a house, I feel lucky that I could have Susanna and Helen’s help. I would not hesitate to recommend them to you.

— Senyang Z.

WHAT OUR CLIENTS SAY

This review is long overdue. I have known Helen for a few years now, and have done multiple transactions with her. I also sent a few friends to her and they all successfully closed transactions with her help with great ease and success. Not all agents/brokers are equal. When you have an easy deal, you may not notice the difference among agents. It is when you have a tough deal that the agent shines throu...

— Winnie

WHAT OUR CLIENTS SAY

Helen Chong is a consummate professional in terms of her knowledge & ability, and the efforts & resources she employs for her clients’ benefit are first-rate. But those are not her most valuable assets… She is as authentic as the day is long, and does an AWESOME job for her clients – because she genuinely cares about them & takes pride in her work. That, unfortunately, is a commodity in short supply. I w...

— Real Estate Peer

WHAT OUR CLIENTS SAY

I feel lucky to have Helen & Susanna to work with, and finally got my fist home. As a first time buyer, I firstly talked to some agents but none of them satisfied me, until I talked with Helen & Susanna. They’re incredibly efficient. Susanna helped me filter out the potential homes according to my needs, and walked me through them every weekend, sometimes even on weekday nights. She told me about the adv...

— Sun T.

WHAT OUR CLIENTS SAY

FORTUNATELY, I stumbled across Helen online. I found out she was interviewed in a podcast, so I downloaded and listened to scope her out before contacting her. I spent hours researching for the best agent to represent our commercial property, and Helen was by far the best person! We interviewed her over the phone and immediately knew she was the one we wanted to represent our property. Not only is she fl...

— Jen H.

WHAT OUR CLIENTS SAY

If I could give them 10 stars on Yelp, I definitely would!! (Note: This is the very first Yelp review I’ve written. Susanna and Helen were the first to convince me to actually take my time and effort to write a review). If you want a super responsive, intelligent, analytical, professional yet friendly best negotiators in San Jose/Santa Clara area, look no further!!! They are absolutely the best. (We inte...

— Kay Y.

WHAT OUR CLIENTS SAY

She helped us lease a commercial space for our upcoming restaurant and was completely amazing the entire time. Prior to finding Celine, our previous commercial real estate agent wasn’t able to find us anything good in 10 months. We spent months and months trying to get a lease draft from a potential landlord and our previous real estate agent would not try to follow up with the landlord. He would tell u...

— Dunya A.

WHAT OUR CLIENTS SAY

Selling a home and purchasing a home can be just as scary and tedious as it is fun and exciting. From the mounds of paperwork to the endless task lists of items that need to be accomplished for a sale or purchase to take place – it’s important to have a team with a clear and defined process to help you along the way. Celine and Jose were our partners throughout our journey. They took out the ‘scary’ an...

— Sky P.

WHAT OUR CLIENTS SAY

Helen and Anthony are absolutely fantastic Realtors® to work with. They are proactive, super-responsive, and are great strategists who will help you navigate this crazy bay area housing market. If you’re reading this review, go schedule a free consultation with them – everyone deserves a great real estate agent like them! —— As first-time homebuyers, we didn’t know what we wanted. We weren’t sure not o...

— Jin Woo Y.

WHAT OUR CLIENTS SAY

Helen and Susanna did a fantastic job, and helped us find exactly what we were looking for in a very competitive location and market, and at a reasonable price. They were organized, informed, prompt, experienced, and a pleasure to work with. I would definitely choose to work with them again, and to refer them to other friends looking for homes in the Silicon Valley area. two big thumbs up 🙂

— Dave M.

WHAT OUR CLIENTS SAY

I did some research before selecting Helen Chong from HAYLEN Group for her negotiating skills. The reviews were correct. Helen managed a 6.5% lower price for our new condo based on the current market trends. She was wonderful in supporting us when we got to a dead-end with Chase Mortgage. As a retired couple, a big portion of our income is from investment income, which was an issue for Chase bank. Helen...

— Roumiana T.

WHAT OUR CLIENTS SAY

We have been working with Trey for years now. He was able to sell our first rental property higher than the listing a few years back and was able to help us buy our new rental below listing last year. He’s wonderful to work with, very patient and listens to his clients needs. We highly recommend him to anyone who’s in the market.

— Cindy Z.

WHAT OUR CLIENTS SAY

My partner and I just purchased our first single family house with the help of Helen and Marvine. We had been looking on our own for a few months and felt overwhelmed, so we wanted to find a Realtor® who could help guide us through the very complicated homebuying process. We’ve heard from so many people how difficult it can be to purchase a house in the Bay Area, but we had no idea just how challenging i...

— Annie D.

WHAT OUR CLIENTS SAY

I sold high and bought low in the bay area, thanks to Helen and Marvine. If you want your story to be like mine, go with these wonderful people! Well, this wasn’t our first real estate purchase. In fact, when I bought my condo the first time, Helen was the selling(the opposite) agent. And.. when COVID hit, and just like everyone moving out from small condo/APTs in SJ to single family homes outside, I de...

— Shi H.

WHAT OUR CLIENTS SAY

After interviewing 3 RE agents we choose to work with Helen, whom we had heard about through a friend. Helen and Marvine were instrumental in getting our home ready to sell and for the offer that we accepted. Helen is very personable, professional and reliable and made the whole process very easy. We are happy we found her and her team! We would not hesitate to ask for her help again in the future.

— Michelle W.

WHAT OUR CLIENTS SAY

I’ve been working with Helen’s team, specifically Helen and Peter, for over five years now. They have helped us purchase and sell multiple properties, ranging from duplexes all the way to a 20 unit apartment complex. They helped us grow our portfolio from a couple of properties to dozens. Along the way, they gave displayed exceptional professionalism. Their vast experience in the real estate market and t...

— William S.

WHAT OUR CLIENTS SAY

I met Helen Chong from attending the NorCal CCIM meetings and have come to know and trust her. Our first project together was a 100-unit apartment listing in San Jose. Her valuable insights and experience helped us stand out from competitors to win the project. Since then, Helen and I continue to refer trusted clients to each other and have closed multiple deals together. Helen is reliable, honest, and q...

— Tim T.

WHAT OUR CLIENTS SAY

I was referred to Helen to help sell a commercial property. She was amazing! Very easy to work with! She knows her business, and it shows! Very professional, always easy to contact via phone, text, and email. She made this sale go very smoothly and we were comfortable through the process and satisfied with the results. Thank you, Helen!

— Julie S.

WHAT OUR CLIENTS SAY

I have enjoyed working with Helen in my search for commercial real estate. She enlisted the help of Tim Tran from the Ivy Group and together they guided my search to find the right property for my business. It was a 5-month journey that afforded me a number of lessons about commercial real estate but ultimately ended well thanks to her diligence, negotiating skills, and network of professional contacts...

— Josh T.

WHAT OUR CLIENTS SAY

This review is long overdue. I have known Helen for a few years now, and have done multiple transactions with her. I also sent a few friends to her and they all successfully closed transactions with her help with great ease and success. Not all agents/brokers are equal. When you have an easy deal, you may not notice the difference among agents. It is when you have a tough deal that the agent shines throu...

— W L.

WHAT OUR CLIENTS SAY

Susanna & Helen helped me to buy my condo few years ago. They just helped me to buy a townhouse just now. They work really hard, great in pricing strategy & negotiation. You really need that for the competitive market in the Bay Area. They are always on top of your request. We really appreciate them and recommend them.

— G P.

WHAT OUR CLIENTS SAY

We worked with Anthony and Helen for the purchase of both our first and second home, a couple years apart. Both Anthony and Helen are outstanding advocates for their clients. They are unique finds in a competitive and aggressive market in that they keep the buyer’s interest a priority, and really try to find you a property that is a good fit. They’re encouraging, positive and patient, and yet at the same...

— Rafia C.

WHAT OUR CLIENTS SAY

Working with Helen and her team was an amazing experience. We’ve worked with other Realtors® who are pushy and just trying to close a deal fast, but with Helen it was not like that. She went above and beyond to answer any questions and make sure we had the easiest, most convenient experience possible. We will definitely work with Helen again in the near future.

— Arturo C.

WHAT OUR CLIENTS SAY

Helen is an experienced, top-notch Realtor® who provides concierge-level service to her clients. I highly recommend Helen based on her expertise, thoroughness, kind & warm personality, and focus on meeting her clients’ needs. Last fall we relied on Helen’s expertise to price our house for sale, decide what home improvements to make, oversee contractors, and navigate negotiations with the buyers. She di...

— Kim M.

WHAT OUR CLIENTS SAY

Helen sold my condo before it hit the market! All I did was follow her advice on what to do with the property. I went with her recommendation on the pricing as well. She is a consummate professional, and her team (Lindsey!) is excellent as well. You can do much much worse than pick Helen as your Realtor®. She is a wonderful human being, and her personal story is inspiring as well. Seriously, this woman ...

— Jason K.

WHAT OUR CLIENTS SAY

Helen and Marvine made a complicated and stressful situation go smoothly. They were quick to respond and their experience helped us choose which houses to bid on or avoid. They continue to help us with questions we have even after escrow has closed. I definitely recommend working with them.

— Bryan C.

WHAT OUR CLIENTS SAY

Helen & Susanna helped me to sell my condo in Bay Area (they helped me to buy that few yrs ago). They are super smart, hard working & listen to my feedback. With the fluctuations of the market, their pricing analysis was super helpful to decide pricing strategy for listed price & the final sales price. Susanna worked with me on getting the place ready to sell, including interior upgrade (as detailed as...

— G P.

WHAT OUR CLIENTS SAY

If you need a real estate agent and group for any purpose, look no further. Helen and her team here are THE best and MOST awesome in EVERY way. In fact, let me caveat this by saying I was in a situation where I was selling my house for divorce reasons and not because I wanted to, so normally I should have been pretty salty about the whole ordeal, but DESPITE that, Helen and her group made the whole proce...

— Eddie C.

WHAT OUR CLIENTS SAY

We worked with Anthony and Helen, couldn’t have asked for a better team. They were realistic, honest and direct when it came to what was and wasn’t possible for us. They were also extremely flexible and accommodating for our hectic lifestyle, taking phone calls and open houses accommodating for us. They are heavily recommended.

— Dan W.

WHAT OUR CLIENTS SAY

Anthony Wong is great asset to Haylen Group. He was deeply involved in any step on the way of purchasing our condo. Anthony was great to communicate with. He was very quick in responding to our messages and in showing us condos which we ware interested to see. He pointed politely pros and cons, was never pushy and advised us about the current market. Finding the right condo was easy with Anthony and He...

— Roumiana T.

WHAT OUR CLIENTS SAY

Helen and Anthony helped us find our first home last summer. We were able to have an accepted offer in a month from the time we started looking. They came highly recommended and they truly did not disappoint! They were so easy to work with, really knowledgeable and so patient with us. They were super responsive to all our questions and they even worked on a holiday to get our offer out first. We have bee...

— Sharlene K.

WHAT OUR CLIENTS SAY

Helen and Anthony were wonderful to work with. They were so responsive and knowledgeable, answering the thousands of questions we had as first time home buyers. We had a roller coaster ride buying process and they were there at the highs and the lows – arranging appointments, contractors, speaking with other agents to get more information on our behalf – they did it all! Absolutely recommend their servic...

— Kristina S.

WHAT OUR CLIENTS SAY

My wife and I used Haylen Group to help buy our current townhouse and sell our condo. As first time buyers we had so many questions and things to learn along the way but Susanna and Helen made themselves incredibly accessible throughout the process. They responded through text to every question we had and very quickly and thoroughly as well. They were so patient explaining things and showing us houses wi...

— Tom A.

WHAT OUR CLIENTS SAY

Helen & Susanna helped me to buy my condo few yrs ago. They just helped us to buy our townhouse & sell the condo. The real estate market got even more intense now. You need hardworking, smart & diligent agents like them. You may need to submit offer 2-3 days ahead of offer deadline if someone gave an aggressive offer. Helen & Susanna work with us till late night to submit offer. They also listened to our...

— G P.

WHAT OUR CLIENTS SAY

Lindsey is and always has been a professional, kind, courteous, well respected person, and I strongly believe that no matter what she pursues she will absolutely and always be top drawer. I wouldn't for a second hesitate to seek her out if I were buying or selling a home.

— Mike S.

WHAT OUR CLIENTS SAY

We recently bought our perfect house with the help of Susanna and Helen. We are very satisfied with their expertise during the whole process of purchasing the house. They are professional, communicative, and responsive throughout the process. They promptly answered questions we have, and proactively in keeping us informed about new listings and updates. Susanna is professional and gave pertinent comment...

— Jingjia Li

WHAT OUR CLIENTS SAY

We’ve had a relationship going on 5+ years for personal and investment real estate. The research, insight, and recommendations are second to none and we’ve had nothing but success so far. Excited about closing another deal in the next few months! Highly recommend committing to this team.

— Jonathan S.

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HAYLEN Concierge

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